VIP TREATMENTS

+ SPA Service Policies

• Services are not included with the admission (all guests are required to purchase a general admission pass if they plan to schedule a service)

• All customers with a spa reservation must check-in 30 minutes prior to service time or Island Spa has the right to cancel the appointment.

• All guests must fill out their service intake form prior to their appointment in order to receive their service. Service intake forms can be found in guests' appointment confirmation email or on QR codes found near our service departments in store.

• All customers receiving a spa service have the right to stop their treatment 5 minutes into the service. However, dissatisfaction after the full service will not grant any refund. If dissatisfied, you must let us know within the 5 minute timeframe provided.

• We strongly recommend making a prior reservation at least 3-5 days in advance for all service appointments. Walk-in appointments will be available on a first-come, first-served basis only.

• All service durations include preparation and change time.

• Guests reserving multiple services in different departments (e.g. Massage & Facial, Massage & Body Scrub, or Body Scrub & Facial) are required to reserve a 30-minute customer recovery time when booking online.

• Due to high risk, services for our pregnant guests are only allowed if they are within 13-36 weeks. Guests that are not within that range of pregnancy we cannot and do not recommend receiving services for their safety. The following services are currently available for our pregnant guests between 13-36 weeks. (listed below)

  • Foot Reflexology; Head and Scalp Massage; Quick Fix Facial; one hour Facials; Aromatic Sweet Sugar Scrub; Sea Salt Glow; Body Scrub Regular; Body Scrub Plus; Prenatal Massage (Monday-Friday only)

SERVICE CANCELLATION POLICIES (listed below)

• Service cancellations made over 12 hours prior to the scheduled appointment will receive no charge.

• Service cancellations that are given less than 12 hours prior to scheduled appointments will result in a 25% charge of the reserved service price for each service.

• Failure to show up for scheduled appointments will result in a 100% charge of the reserved service price.

APPOINTMENT RESCHEDULING POLICIES (listed below)

• Guests will be permitted only 1 complimentary reschedule in the event that notice is given more than 12 hours prior to their scheduled appointment.

• Guests are permitted 1 complimentary reschedule within 12 hours of the appointment if the appointment is within the* same department only*. (Changing departments within this timeframe will result in a 25% charge of the reserved service price.)

• Rescheduling an appointment within 15 minutes of the designated start time will result in a 25% charge of the reserved service price.

• Any appointments rescheduled from one department to another within 12 hours of the appointment's start time, such as changing an appointment from a body massage to a facial, will result in a 25% charge of the reserved service price.

• Once rescheduled, the new appointment cannot be cancelled or otherwise altered in any way without incruing either a 25% charge of the reserved service price when notified beforehand or a 100% charge of the reserved service price upon failure to show up for the scheduled appointment. (To clarify, once an appointment is rescheduled in this way there will be no option for cancellation without a charge)

• Guests who arrive late will be charged in full for their scheduled service but will receive an abbreviated prorated service. However, depending on the availability of services, guests who arrive late may be able to reschedule their service(s) to a later time.